Terms and conditions

Last Updated: 22-11-2025

Welcome to merikart.com (“the Site”). By accessing or using our Site and services, you agree to be bound by these Terms and Conditions (“Terms”). Please read them carefully.

1. Introduction

This document is an electronic record under the Information Technology Act, 2000, and its rules. It is published in accordance with the Consumer Protection (E-Commerce) Rules, 2020. By using the Site, you accept all the terms and conditions in this agreement.

2. User account, registration, and access

• Eligibility:To use this Site, you must be 18 years of age or older. By registering, you confirm you are of legal age to form a binding contract.
• Account details:You are responsible for maintaining the confidentiality of your account information, including your password, and for all activities that occur under your account.
• Accuracy of information:You must provide accurate, complete, and current information during registration. We reserve the right to suspend or terminate your account if we find any information is inaccurate or incomplete.

3. Products and services

• Product information:We strive to ensure product descriptions, colors, and images are as accurate as possible. However, the actual colors you see may vary depending on your monitor. We do not warrant that product information will be error-free.
• Availability:All products are subject to availability, and we reserve the right to limit the quantity of products you can purchase. We may also discontinue products without prior notice.
• Pricing:All prices are inclusive of GST. We reserve the right to correct any pricing errors and may cancel or refuse to accept any order placed at an incorrect price.

4. Order, payment, and cancellation

• Order acceptance:Your order constitutes an offer to us. We will send an order confirmation, but it does not signify our acceptance of your order. We reserve the right to accept or decline your order for any reason.
• Payment:We accept various payment methods, including credit/debit cards, UPI, and internet banking. Your payment information is handled securely by our payment gateway partners.
• Cancellation:We reserve the right to cancel any order at our discretion. A consumer cannot be charged a cancellation fee unless the e-commerce entity bears similar charges when cancelling an order itself.

5. Shipping and delivery

• Delivery timeframes:Any delivery timeframes provided are estimates. We are not liable for any delays in delivery caused by unforeseen circumstances or force majeure
• Risk of loss:The risk of damage or loss of the products passes to you upon delivery.
• Proof of delivery:We may require your signature upon delivery for high-value items.

6. Returns, refunds, and replacements

• Policy:Our returns, refunds, and replacements policy is available on a separate page and is governed by the Consumer Protection (E-Commerce) Rules, 2020.
• Defective or deficient goods:We will not refuse to take back goods or offer a refund if the products are defective, deficient, spurious, or not as advertised.
• Return window:Returns must be initiated within [number] days of delivery and products must be in their original packaging and condition.

7. Intellectual property rights

• Ownership:All content on the Site, including text, graphics, logos, images, and software, is our exclusive property or licensed to us.
• Limited license:You are granted a limited license to access and use the Site for personal, non-commercial purposes only. Any unauthorized use is strictly prohibited.

8. User conduct and prohibited activities

• Compliance with law:You agree to comply with all applicable laws and regulations when using our Site.
• Prohibited uses:You are prohibited from:
  • Attempting to gain unauthorized access to the Site or its systems.
  • Using the Site to engage in any fraudulent, unlawful, or immoral activities.
  • Uploading viruses or other malicious code.
• User-generated content:If you submit reviews, comments, or other content, you grant us a license to use, reproduce, and publish this content. You agree not to post any content that is offensive, defamatory, or infringes on the rights of others.

9. Limitation of liability and disclaimer

• “As is” basis:The Site and its products are provided on an “as is” and “as available” basis. We disclaim all warranties, whether express or implied.
• Liability:In no event shall we be liable for any indirect, incidental, or consequential damages arising from your use of the Site or products purchased from it.

10. Governing law and jurisdiction

• Applicable law:These Terms shall be governed by and construed in accordance with the laws of India.
• Dispute resolution:Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts located in [City, State].

11. Amendments

We reserve the right to amend these Terms at any time. We will notify you of significant changes by posting the updated Terms on the Site. Continued use of the Site after any such changes constitutes your acceptance of the new Terms.

12. Grievance redressal mechanism

In accordance with the Consumer Protection (E-Commerce) Rules, 2020, we have a grievance redressal mechanism. If you have a complaint, please contact our Grievance Officer:

• Email: support@merikart.com
• Contact: +91 9564799263
• Acknowledgement: We will acknowledge your complaint within 48 hours and endeavor to resolve it within one month of receipt.