Refund and Cancellation Policy

Last Updated: 22-11-2025

This policy describes the terms and conditions for order cancellations, returns, refunds, and exchanges on the merikart.com website.

1.1. Order cancellation by the customer

Timeframe for cancellation:You can cancel your order at any point before it has been shipped. To cancel, please contact our customer support team immediately with your order details.
Post-shipping cancellation:If an order has already been shipped, it cannot be canceled. You will need to initiate a return request once the product is delivered, as per our Returns Policy below.
No cancellation charges: As per the Consumer Protection (E-Commerce) Rules, 2020, we will not impose any cancellation charges on you if you cancel a purchase.

1.2. Order cancellation by merikart.com
We reserve the right to cancel an order under certain circumstances, including:

In the event of a cancellation by us, we will notify you and process a full refund to your original payment method.

2.1. Conditions for a valid return

Defective, damaged, or incorrect items:If you receive a product that is defective, damaged, or different from what you ordered, you can request a return. We will not refuse to take back such goods.
Return period: Return requests must be initiated within 7 days of receiving your order.
Original condition: The item must be unused, in its original packaging, and include all tags, accessories, and a copy of the original invoice.
Non-returnable items:The following products are generally not eligible for return:
- Items purchased during a sale or promotion (unless defective).
- Perishable goods like food and drinks.
- Personal care items, lingerie, or swimwear for hygiene reasons.
- Items that have been used or opened.
Return shipping cost:If you receive a defective or incorrect item, merikart.com will cover the return shipping costs. For other reasons, you may be required to pay for the return shipping.

2.2. How to initiate a return

Log in to your account on www.merikart.com.
Go to “Order History” and select the order you wish to return.
Click the “Return Item” button and follow the instructions. You may be required to provide a reason for the return and upload images of the product.
Once your request is approved, you will receive instructions on how to return the item.

2.3. Refund process

Inspection: Once we receive the returned item, it will undergo a quality check.
Refund approval: If the return is approved, your refund will be processed within 7–10 business days. We will notify you by email.
Refund method:
- For prepaid orders, the refund will be credited back to your original payment method (e.g., credit card, debit card, UPI).
- For Cash on Delivery (COD) orders, the refund will be processed via bank transfer or store credit, as per your preference.
Delayed refunds: If you have not received your refund within the stipulated time, please check with your bank or credit card company. If the issue persists, contact us for assistance.